Business of Tech: Daily 10-Minute IT Services Insights
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Business of Tech: Daily 10-Minute IT Services Insights
In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis...
Episodis Recents
1887 episodis
Creative AI Go-to-Market Strategies for MSPs in 2026: SMB Community Podcast
Welcome to a feed drop ofthe SMB Community Podcast, the longest-running MSP-focused podcast in the industry. Hosts James Kernan and Amy Babinchak div...
Managed Services and AI Integration: Interview with Brian Harmison on Corsica Technologies’ Strategy
Corsica Technologies’ reported 105% year-over-year growth in managed services bookings stands out as the primary development, indicating heightened de...
Deploying Agentic AI at Scale: Infrastructure, Reliability, and Risk with Ran Aroussi
Agentic AI is being deployed as production infrastructure in enterprise settings, but prevailing frameworks remain unreliable for mission-critical ope...
AI Spending Impact, Channel Share Decline, and MSP Growth Strategies With Jay McBain
The central development addressed is the disconnect between rising overall IT spending and the declining channel share for MSPs and IT partners. Dave...
Generative AI Drives Tech Spend Shift as Channel Margins Face Pressure
Global technology spending is projected to reach $5.6 trillion by 2026, with nearly two-thirds of this investment directed toward software and compute...
AI Operational Risk, Sovereign Cloud Mandates, and MSP Compliance Liabilities Examined
Mid-market organizations are transitioning from pilot projects to operationalizing generative AI and agentic workflows, according to a TechEYE article...
AI Raises Workloads and Burnout: HBR Study, Medical Risk, and New Governance for MSPs
Artificial intelligence (AI) is intensifying workloads rather than alleviating them, leading to increased burnout and declining decision quality, acco...
OpenAI Introduces ChatGPT Ads and Enterprise Agent Platform; Anthropic Releases Opus 4.6
OpenAI’s twin initiatives to monetize ChatGPT’s free tier through ads and launch the Frontier enterprise agent platform represent a shift in the AI pr...
IT Spending Rises but Channel Share Falls; AI Arms Race and Shrinking Jobs Impact MSPs
IT spending continues to expand, with North America projected to lead a 12.6% increase to $2.6 trillion, primarily due to hyperscaler investments in A...
Why AI Pilots Stall: Data, Complexity, and the Build vs. Buy Debate With Ashwin Mehta
AI pilot programs are consistently failing to deliver measurable business value, with a primary cause identified as a lack of clearly defined problem...
OpenAI Equity Move in MSPs, AI Adoption Challenges, and Tier 1 Job Impact—Interview with Seth Robinson
OpenAI’s direct investment and technical involvement with Thrive Holdings, specifically through its partnership with SHIELD Technology Partners, prese...
AI Fails to Deliver ROI for CEOs While Bot Traffic Surges and CISA Targets End-of-Life Devices
A PwC survey of over 4,400 CEOs across 105 countries found that 56% report artificial intelligence has not delivered meaningful revenue growth or cost...
OpenAI Enters Ads and Consulting; AI Deployment Shifts Liability and Costs for MSPs
The primary development centers on the shift toward smaller, task-specific AI models within enterprises and how this shift is primarily about transfer...
CISA Ransomware Intelligence Lag, Azure TLS Cutoff, and Risks from AI Skills Marketplaces
The episode focuses on current security risks and limitations in industry intelligence, highlighting that CISA’s Known Exploited Vulnerabilities (KEV)...
AI Adoption Outpaces Trust, Microsoft Sets NTLM Deadline, Right to Repair Expands
The episode centers on the expanding adoption of artificial intelligence (AI) tools among workers alongside a notable decline in confidence. According...
Small Business Optimism, Trillion-Dollar IT Services Projections, and Unmanaged AI Agent Risks
The episode centers on the structural shift in managed services driven by the adoption of autonomous AI agents and the resulting accountability challe...
Mike Riggs Joins Empath: Moving from Founder-Led Vision to Formal Product Governance
The appointment of Mike Riggs as Chief Product Officer at Empath signifies the company's transition from founder-led intuition to formalized product g...
Navigating AI Adoption and Governance for Small Businesses: Interview with David Espindola
The episode centers on practical approaches for Managed Service Providers (MSPs) and IT leaders assessing artificial intelligence (AI) adoption, with...
MSP Rollups, AI Investment, and Industry Consolidation Trends With Rich Freeman and Jessica Davis
The current wave of managed service provider (MSP) consolidation and rollups is being distinguished by the integration of advanced artificial intellig...
Moltbot’s Security Flaws, Apple’s Supply Challenges, and Windows 11 Trust Issues Analyzed
The emergence of Moltbot, an open source AI agent designed to operate across various messaging platforms and automate tasks through local device execu...
France Moves to Digital Sovereignty, South Korea's AI Law Challenges, and Microsoft Earnings Signal AI Dependence
France’s decision to discontinue American collaboration platforms such as Zoom and Microsoft Teams for government use—replacing them with the domestic...
Channel Spending Tops $4 Trillion as MSPs Face Integration and AI Accountability Risks
Global channel sales in IT are projected to exceed $4 trillion this year, with two-thirds of total spending driven by partner-led deals, according to...
AI Adoption Stalls Among Workers While Leadership Advances and Organizational Risk Grows
AI adoption within organizations is increasingly polarized, with Gallup data cited showing that while 77% of technology professionals use AI at work,...
Global Managed Services Slowdown and Distributor Growth Highlight Shifting IT Service Models
Global managed services contracts are experiencing reduced momentum as buyers display notable hesitation to commit to long-term agreements during a pe...
AI for MSPs: Workflow Automation & Security
This Business of Tech episode delves into the critical alignment of technology with how people work, emphasizing the strategic advantage for businesse...
MSP Mergers and Acquisitions: Private Equity, AI’s Role, and Owner Decisions With Abraham Garver
The episode centers on structural changes in the Managed Service Provider (MSP) mergers and acquisitions (M&A) landscape, with a focus on the increase...
Why AI ROI Is Elusive: Model Drift, Personal Data Use, and Workflow Liabilities
Anthropic’s disclosure of model drift within its Claude AI system highlights growing risks surrounding governance and ongoing alignment of artificial...
Authority Challenges for MSPs: Deepfake Risks, AI Security Shifts, and Vendor Accountability
Escalating distrust in identity systems and misuse of AI are forcing a shift in security accountability for small and midsize businesses. Recent analy...
PC Rebounds, AI Surges, MSPs Expand, Guard's Rae, OpenAI Focuses
PC spending has seen a significant rebound, with Gartner reporting a 9.3% rise in worldwide PC shipments in late 2025, primarily driven by corporate I...
1. AI Ads, Automation Risks & VR Exits: The Business of Tech
OpenAI is introducing advertisements into ChatGPT for free and ChatGPT Go users, aiming to fund artificial general intelligence development. These ads...
MSP Cybersecurity: Psychology vs. Traditional Training with Craig Taylor
The discussion highlights the limitations of traditional cybersecurity training methods, emphasizing that a psychology-informed approach with positive...
AI Risk for MSPs: Governance & Liability in Managed Services
The discussion centers on the rapidly evolving landscape of AI adoption within businesses, highlighting a significant gap between individual user expe...
MSP AI Governance and Platform Risk as Apple, Google, and Pax8 Shift Control
Apple has introduced Creator Studio, a subscription-based suite that embeds AI-assisted features directly into familiar productivity and creative tool...
AI for MSPs: Skills Obsolescence, Rising Cloud Power Costs, and Vendor Consolidation
This episode examines why growing concern over AI-driven skills obsolescence is less about workforce displacement and more about authority, accountabi...
AI Governance for MSPs as Copilot Control and Platform Automation Expand
Rising workplace use of artificial intelligence is outpacing organizational governance, according to data from Microsoft and Gallup. Microsoft reports...
MSP AI Automation Shifts Risk, Pricing, and Operational Responsibility
Slowing U.S. job growth alongside rising labor productivity highlights how organizations are replacing hiring with automation and AI-driven systems. G...
AI for MSPs: Transforming Procurement Processes with Autonomous Sourcing Solutions
Procurement is experiencing a significant shift as organizations increasingly adopt automation and artificial intelligence (AI) to enhance sourcing, p...
AI for MSPs: How Automation is Reshaping IT Service Provider Roles and Client Expectations
The recent acquisition of Small Biz Thoughts and IT Service Provider University by MSP Radio marks a significant shift in the landscape of resources a...
AI for MSPs: Navigating Automation, Accountability, and Governance Challenges
Intel has launched its Core Ultra Series 3 central processing units, utilizing its new 18A process technology, which aims to enhance performance and e...
AI for MSPs: Google and OpenAI's New Tools Raise Trust and Liability Concerns
Google has introduced an AI-powered inbox view for Gmail, designed to enhance user experience by transforming the traditional email interface into a p...